BUSINESS SERVICES
Customer Service Systems (CSS) Management
We create and manage customer service systems, an essential tool for effectively tracking sales performance. Our systems provide a comprehensive view of key statistics, customer patterns, and enable effective targeting.
WhatsApp for Customer Service
We establish and manage customer service infrastructure through WhatsApp Business, with a dedicated team working around the clock to support customers and boost sales via the most popular communication platform in Saudi Arabia and the Gulf. We also develop integrated response trees and provide necessary designs and videos for optimal customer service.
Call Center System Management
We provide technical solutions for establishing call centers to serve various customer service goals. Our services include managing the necessary manpower to ensure effective performance and increased sales for our partners.
Management Consulting
We offer specialized management consulting services to help companies achieve their objectives and improve performance. Our comprehensive consultancy covers areas such as strategy development, process improvement, operational processes, human resource development, change management, and innovation.
Business Development
Our customized business development services assist companies in achieving sustainable growth and meeting strategic objectives. Services include market analysis, competition analysis, strategic planning, product and service development, market expansion, partnerships, and operational efficiency improvement.
Food and Drug Administration (FDA) Services
We provide comprehensive support for companies seeking to obtain licenses and list their products with the Food and Drug Authority. Our services encompass regulatory consulting, file preparation and documentation, regulatory process follow-up, and technical and scientific advice.
ISO Certification Qualification Services
We offer comprehensive services to help companies qualify for and obtain ISO certificates, enhancing the quality of their products and services and improving overall performance. Our services include needs assessment and planning, system and procedure development, training and awareness, procedural follow-up and support, and audit preparation.
Internal Audit Services
Our specialized internal audit services evaluate internal processes and procedures, ensuring the effectiveness and reliability of management systems. Services include process evaluation, risk and vulnerability analysis, procedure and policy development, compliance with international standards, and audit reports with follow-up.